Behind every challenge, there is someone making decisions with a Mindset. Feeling overwhelmed, hungering for the "impossible"? Desiring to do better but feeling held back? Increasing profitability, losing key personnel, difficulty in building work relationships or business growing too rapidly?
We assist people to create change in themselves for the benefit of the business.
Ruuvand enables people to lead themselves. We develop the right Mindset.
See also: Personal coaching, Corporate training workshops
Personal, Executive & Performance Coaching
1:1 with individuals, with the team as a group or a mix of these. Make better decisions that you will action to reach your performance potential in the following
- Approach professional and academic change, high targets and quotas with confidence
- Take on and successfully complete projects and programs
- Substantially increase productivity and shift to be more innovative and value-driven in the work-place
- Build your personal reserves when doing well, to prepare to do even better and to weather the storms
- Be value-led to take the quality of your behaviours and relationships to new heights.
Customer Experience Workshop
Experience a bite-size approach to customer service training, from inside-out. Ruuvand helps customer-facing employees, and indeed other employees and their contractors, to manage their customers’ experience more effectively. Sessions are in a format that enables clients to focus on simplifying service and linking it to values. Post-workshop 1:1 coaching embeds knowledge into behaviour, which is 'learning'.
- Know what you want and how it affects the choices you make in service
- Consider what your customers really want and what you can give them
- Begin to choose your attitude towards customers and put yourself in the best frame of mind to give excellent service
- Understand your service delivery chain and be honest about what gets in the way of excellent service
- Understand why your customers get angry, and understand your role in preventing it
- Handle conflict and complaints from customers, more positively
- Engage partners in your supply-chain to deliver to your standards.